Welcome to Lumera Stay.
The following terms and conditions govern reservations, stays, and cancellations at our accommodations. Confirmation of a booking implies full acceptance of these conditions by the guest.
Reservations and confirmation
Bookings can be made directly through our official website, via email, by phone, or through authorized online booking platforms. To confirm a reservation, a valid credit card is required as a guarantee or advance payment, depending on the selected rate. Lumera Stay reserves the right to pre-authorize or charge the amount due according to the terms of the chosen rate.
Rate types and cancellations
The flexible rate allows free cancellation up to 5 days before the arrival date. In case of late cancellation or no-show, the cost of the first night will be charged.
The non-refundable rate requires full payment at the time of booking and does not allow changes or refunds in case of cancellation or no-show.
Payments
Accepted payment methods include credit cards (Visa, Mastercard, American Express), bank transfer upon request, and digital payment systems if available. All prices are in Euros and include VAT, but do not include the city tax, which will be calculated separately.
City tax
The city tax established by the Municipality of Milan is €6.30 per person per night, for up to 14 consecutive nights. This fee is not included in the rate and will be collected separately upon arrival.
Check-in and check-out
Check-in is available from 3:00 PM; check-out must be completed by 11:00 AM. Early check-in or late check-out may be requested subject to availability and may incur an additional fee. Self check-in is available via access code, upon prior registration and submission of required identification documents.
Guest registration and documentation
In accordance with Italian law, all guests must provide valid identification before arrival. Failure to submit the required documents may result in denied access to the property without the right to a refund.
Occupancy, safety, and conduct
Each apartment has a specified maximum occupancy indicated in its description. It is not permitted to exceed this limit without prior authorization. Hosting unregistered guests, organizing unauthorized parties or events, disturbing public peace, or behaving inappropriately is strictly prohibited. In case of violations, Lumera Stay reserves the right to terminate the stay without refund.
Maintenance and liability
Guests are responsible for any damage caused to the apartment, furniture, or equipment, as well as for lost keys or access devices. In the event of extraordinary maintenance caused by improper use, Lumera Stay reserves the right to charge the related costs to the credit card provided as a guarantee.
Pets
Dogs are allowed only upon request and with payment of a supplement. Guests are responsible for ensuring their pet does not cause damage or disturbance. Any damage or extra cleaning costs will be charged accordingly.
Force majeure
Lumera Stay shall not be held liable for any inconvenience caused by force majeure events such as blackouts, technical failures beyond our control, natural disasters, or orders issued by authorities.
Jurisdiction
For any dispute regarding the interpretation or execution of these conditions, the Court of Milan shall have exclusive jurisdiction.
